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Articles on:Subscription and Service
Everything about subscription charges, support times and our service.

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  • Canceling your Subscription - Shopify Billing
    Canceling Your Subscription and How Shopify Billing Works If you want to stop using Fancy Product Designer, you can cancel your subscription directly inside the app. This article explains how to cancel and why you may still see a charge afterward. How to Cancel Your Subscription Open the Fancy Product Designer app in your Shopify admin. Navigate to the "Subscriptions" tab in the left menu. Click "Cancel Subscription" in the top right corner of the page. Important: There is no cFew readers
  • Support Availability
    Getting Support: Business Hours, Response Times, and Booking a Call Our support team is available via the in-app chat. For more complex questions or a guided walkthrough, you can also book a live call with us. Support Hours We are available on weekdays from 9 AM to 5 PM CET/CEST (Central European Time, adjusted for daylight saving). We are not available on weekends or German public holidays. We are a small team, so we are unable to offer 24/7 support. Response Times We typicallFew readers

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