Articles on: Troubleshooting

Why are my Customizations not showing in the Products Module

You want to use the Products Module to offer different preset design options for your product? All the customizations are set up and connected correctly, but when you check the frontend, your Products Module looks like this:


How it looksnstead of this:


How it should look


Here is what you can check:


Navigate to Customizations in the app and check if all the customizations you have assigned to the Shopify product have a thumbnail. This is needed for the customization to show up in the Products Module.


Check the Thumbnails


If this doesn't solve your issue, please reach out to us in the in-app chat.


Updated on: 08/01/2026

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